Everything you need to know about setting up your wishlist, privacy, and receiving gifts.
Your physical shipping address is never disclosed to the sender (buyer). When a gift is purchased through Stripe, the address is only provided to the payment processor to facilitate anonymous shipping on behalf of the buyer. The buyer only sees confirmation, not your details.
No. We use Stripe, a certified third-party payment processor, to handle all transactions. We never store or have access to your full credit card information.
The sender's name and email are masked from the recipient in the dashboard history. However, the sender can choose to include an anonymous gift message.
Silent Sender charges a **five percent (5%) commission** on the gross amount of each successful payment transaction. This is deducted before the payout is processed to the recipient.
For physical gifts purchased by the sender, **you receive the item itself**, as Silent Sender acts as the intermediary buyer and handles the purchase and shipping to your secure address.
If you choose to receive the equivalent cash value for the item (via a separate request in your profile), the payout will be initiated to your connected Bank account **after the sender's payment is completed and confirmed by Stripe**. This transfer typically takes **1 to 9 business days** to arrive in your bank account, depending on your bank and country's standard Stripe settlement schedule.
We support all major currencies supported by Stripe, including EUR, USD, GBP, etc. The currency used for the final payout is based on the currency set for the item in your wishlist.
In the event of a chargeback or refund, Stripe handles the process. The item status will be manually reviewed by our support team, and the item may be marked as 'available' again after the refund is complete.